Here you can find answers to the most common questions on Compensate. For frequently asked questions related to our products, see the links below.
What does the term carbon negativity mean?
What is the most effective way to decrease one's carbon footprint?
What is a “carbon footprint”?
Why should I compensate my carbon emissions?
Is compensating greenwashing or just buying indulgances? Does it mean that I can fly more?
Does compensation actually make any difference, considering that the emissions caused by my actions are already in the atmosphere?
What are “emission reduction projects”? Are they certified?
What is a “certified carbon credit”, and how is its price determined?
What does overcompensation mean?
What kind of carbon capture projects does Compensate invest in?
How is the amount of carbon captured by forests calculated?
What does ”additionality” mean?
Will Compensate channel any of the payments it collects into other carbon capture mechanisms besides forestation?
We can't simply cover the entire earth with trees. What other methods do we have to remove carbon from the atmosphere?
For the individual consumer, how does Compensate work?
Doesn't Compensate keep some of the compensation payments it collects to cover its own administrative costs?
What other approaches to combating climate change does Compensate support?
The Compensate App
What is the Compensate consumer app and how do I get it?
How can I start compensating monthly?
How is my monthly payment used?
How can I cancel my monthly compensation subscription?
Can I compensate on behalf of someone else?
Can I make a single purchase instead of committing to a monthly subscription?
What should I do if I am having problems with my order or payment?
What is SCA?
Why do I need to take extra steps to verify my identity while beginning to compensate?
Why do I need to re-verify my identity / my compensation payment again?
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