Effective as of August 31, 2020
“Compensate Group” refers to Compensate Foundation sr (business ID: 2914937-8, address: Lönnrotinkatu 7 B, 00120 Helsinki, Finland), a Finnish entity, and its subsidiary, Compensate Operations Oy (business ID: 2993434-1, address: Lönnrotinkatu 7 B, 00120 Helsinki, Finland).
“Foundation” refers to Compensate Foundation sr (business ID: 2914937-8, address Lönnrotinkatu 7 B, 00120 Helsinki, Finland).
“Compensate” or “we” refers to the Foundation’s subsidiary, Compensate Operations Oy (business ID: 2993434-1, address: Lönnrotinkatu 7 B, 00120 Helsinki, Finland).
“Carbon Footprint Test” refers to the carbon footprint test that is included in the Compensate Services and that can be used to calculate the User’s carbon footprint and the Compensation fee payable by the User.
“New Carbon Footprint” refers to the updated Carbon Footprint when the Customer retakes the Carbon Footprint Test or any parts of it via the Mobile App of Compensate.
“Monthly Fee” refers to the fee that the Foundation charges the Customer in compensation for carbon offsets that the Foundation purchases on the Customer’s behalf from the Foundation’s selected developers of carbon offset projects. The Monthly Fee is based on the Customer’s carbon footprint as calculated by the Carbon Footprint Test.
“New Monthly Fee” refers to the new Monthly fee that the Foundation charges the Customer in compensation for carbon offsets that the Foundation purchases on the Customer’s behalf from the Foundation’s selected developers of carbon offset projects. The New Monthly Fee is based on the New Carbon Footprint.
"Compensate Base Price": the cost of offsetting 1000 kg CO2e as calculated and amended from time to time by us. The Compensate Base Price is determined in accordance with the true cost of offsetting in the carbon market, taking into consideration the effect of overcompensation, to realise the intended effect on the atmosphere, as evaluated by us.
“Compensation fee” refers to the fee that the Foundation charges the Customer in compensation for the carbon offsets that the Foundation purchases on the Customer’s behalf from the Foundation’s selected developers of carbon offset projects, including the Monthly Fee. The amount of the Compensation fee is based on the carbon footprint of a certain product, service, or the Customer’s lifestyle as calculated by Compensate.
“Compensation Service” refers to the service by which Compensate enables the User to pay the Compensation fee, including the Monthly Compensation Service.
“Monthly Compensation Service” refers to the service by which Compensate enables the Customer to pay the Monthly Fee. The Monthly Compensation Service is based on a completed Carbon Footprint Test.
“Mobile Apps” or in singular “Mobile App” refers to the mobile app(s) owned by Compensate.
“Customer” refers to a registered User of the Compensate Services who has ordered the Monthly Compensation Service and has undertaken to pay the Monthly Fee.
“User Account” refers to a User Account created for the purpose of using the Compensate Services.
“Prorations” refer to the difference in the subsequent invoices if the New Monthly Fee is lower than before as a result of User retaking the Carbon Footprint Test via the Mobile App.
“User” or “you” refer to registered or unregistered users of the Compensate Services, including Customers.
“Website” refers to the website owned by Compensate.
2. Compensate Group’s Internal Responsibilities
The Foundation’s purpose is to prevent climate change and mitigate the emissions that harm the climate. Compensate was established to implement the Foundation’s operations, and, in practice, it is responsible for all of the actions under this Agreement, with the exception of receiving the Compensation fees and purchasing carbon offsets. The Foundation is responsible for receiving Compensation fees and using them in full to purchase carbon offsets.
3. Entire Agreement
5. Use of the Compensate Services
Some of the functionality provided by the Compensate Services, such as the Carbon Footprint Test or some of the functionality of the Mobile Apps, is available to all Users free of charge. The Monthly Compensation Service is available to the Customer when the Customer has placed a monthly order and paid the Monthly Fee for the Compensate Services after registration or paid a different Compensation fee after registering for the Compensate Services. Please note that you cannot use every aspect of the Compensate Services without a User Account. The Compensate Services are only intended for consumer use. The Compensation Service may also be offered for purchase as a gift, enabling the Customer to purchase and pay for the Compensation Service for another person.
Unless otherwise provided in this Agreement, you shall be entitled to use the Compensate Services we offer in the form in which the Compensate Group’s entities offer them to you for the purposes stated in this Agreement. The Compensate Services are under constant development, so the Compensate Group’s entities may alter or remove various components of the Compensate Services, including functionality and features, in whole or in part. The entities belonging to the Compensate Group shall not be liable for retaining the materials or information that Users add to the Compensation Services. Please do not use the Compensate Services to store or back up any material or information.
6.1. Granting of a Limited License to Use the Compensate Services
6.2. Your User Account
When the User creates a User Account and orders the Compensation Service, the User must enter correct and up-to-date information as requested on the Compensate Services. We request that you update your information if it changes. Your User Account and password are personal. Do not reveal your password to third parties or allow third parties to use your User Account. If you discover or have reason to believe that the security of your User Account has been jeopardized (for example, the theft or loss of your login details), you must notify Compensate immediately and alter your login details.
The User shall be liable for all use of the Compensate Services with the User’s User Account, including purchases, irrespective of whether the User has authorized such use.
We shall be entitled to delete your User Account or take control of individual User Accounts on the Compensate Services at any time if we deem a User to have breached this Agreement, added misleading, incorrect, inappropriate, unauthorized, or illegal content to the Compensate Services, or caused damage to us or other Users of the Compensate Services, including if a third party claims that a User Account violates its rights.
6.3. Limitations Applying to the Use of the Compensate Services
The User may only use the Compensate Services in accordance with the terms of this Agreement for the purposes stated in this Agreement.
Unless otherwise stated in this Agreement, the User must not:
a) Create User Accounts or use the Compensate Services if the User is less than 13 years old. The User must not allow children less than 13 years old to access the Compensate Services. The User accepts full liability for the unauthorized use of the Compensate Services by minors, and the User shall be liable for all action taken by minors using credit cards or other means of payment in relation to the Compensate Services.
b) Bypass or attempt to bypass any of the features of the Compensate Services related to controlling usage or preventing copying.
c) Study, scan, or test any vulnerabilities in the Compensate Services.
d) Use any data mining, robots, or other corresponding data collection or data analysis methods.
e) Use bots or other automated methods to use the Compensate Services.
f) Use, copy, sell, rent, transfer, license, or otherwise offer the Compensate Services to third parties.
g) Interfere in other Users’ use of the Compensate Services.
h) Reverse engineer, decompile, open, or otherwise attempt to source code of the Compensate Services or ancillary technology in whole or in part.
i) Create User Accounts for the Compensate Services using false identities or another person’s identity.
j) Use the Compensate Services via any user interfaces other than those provided by Compensate, such as the Website or Mobile Apps.
k) Use the Compensate Services in violation of applicable legislation.
l) Use the Compensate Services in a way that violates the intellectual property rights, business secrets, or privacy of third parties.
m) Use the Compensate Services for unauthorized, inappropriate, or unethical purposes or activities.
n) Use the Compensate Services for transferring material that includes adware, malware, or spyware, software viruses, or any other computer code designed to disrupt, destroy, or restrict the functioning of computer software or hardware.
o) Modify or cause modifications to files that are part of the Compensate Service or Compensate Services without Compensate’s written consent.
p) Take action that Compensate considers contradictory to the spirit or purpose of the Compensate Services or abuse Compensate’s support services.
q) Attempt to purchase or sell the User Account or provide or rent it to another party, create User Accounts on behalf of anyone other than the User himself/herself, or use untrue personal details, or use the Compensate Services if the User Account has previously been deleted by Compensate or if the User has previously been blocked from using a Compensate Service.
r) Use the Compensate Services to advertise or convey any commercial advertisements to anybody, including chain letters, advertisements, or spam, or repeated or misleading messages.
Compensate reserves the right to specify which activities it considers to be violations of this Agreement or otherwise contradictory to the spirit of the Compensate Services. Compensate reserves the right to take measures, if necessary, that may result in the deletion of your User Account and blocking of the Compensate Services.
6.4. Closure and Termination of a User Account and the Compensate Services
COMPENSATE RESERVES THE RIGHT TO TERMINATE ALL USER ACCOUNTS THAT HAVE NOT BEEN USED FOR AT LEAST 180 DAYS
Compensate and the Foundation reserve the right to discontinue the provision and/or support for the Compensate Services or a certain Compensate Service or a certain part of the Compensate Services at any time, whereupon your entitlement to use the Compensate Service(s) or part thereof shall end with immediate effect. In such circumstances, neither Compensate nor the Foundation shall be obliged to pay reimbursements, compensation, or other fees to the terminated Users. As a consequence of the termination of your User Account, you may not be able to access the Compensate Service or part thereof, including all of the content that you or any other party has produced.
You can close your User Account on the Compensate Services at any time by sending an email to
7. Proprietary Rights
7.1. Compensate Services
All rights related to the Compensate Services, such as copyright and proprietary rights, belong to Compensate, its subcontractors, and its potential licensors, including all Mobile Apps, titles, machine-language and source code, themes, characters, character names, stories, dialog, slogans, concepts, illustrations, animation, audio, compositions, audiovisual effects, operating methods, moral rights, documentation, recordings of the internal discussions on Mobile Apps, recordings made of the use of the Mobile Apps, and the Mobile Apps’ software and server software.
Unless otherwise specified, this Agreement does not grant the User any intellectual property rights to the Compensate Services. Compensate, its subcontractors, and potential licensors reserve all rights that are not expressly granted in this Agreement.
7.2. User Accounts
YOU UNDERSTAND AND ACCEPT THAT THE PROPRIETARY RIGHT TO YOUR USER ACCOUNT AND OTHER INTELLECTUAL PROPERTY RIGHTS RELATED TO THE USER ACCOUNT SHALL NOT BELONG TO YOU UNDER ANY CIRCUMSTANCES AND THAT ALL RIGHTS BELONGING TO AND RELATED TO THE USER ACCOUNT SHALL BELONG EXCLUSIVELY TO COMPENSATE.
7.3. Virtual Objects
You understand and accept that you shall not have proprietary rights or other rights to any of the content appearing in the Compensate Services, including virtual products or virtual money earned in the Compensate Services or purchased from Compensate, or any other features connected with the User Account or stored in the Compensate Services.
8. User Content
8.1. Sending User Content
“User Content” refers to all communication, images, audio, and other material that you upload or send via the Compensate Services or that other Users upload or send without limitation, including chat texts. By uploading or transferring any type of User Content when you use the Compensate Services, you certify that the upload or transmission of the User Content is:
a) Free from errors, misleading information, and confidential information
c) Safe in the sense that it does not contain viruses, adware, spyware, worms, or other malicious code.
In addition, you understand and accept that all personal data connected with content of this type will be processed as described in Compensate’s
8.2. Liability for User Content and Privacy of Content
Compensate shall not be liable for the User Content provided by Users, nor for monitoring any inappropriate content or behavior occurring in the Compensate Services. We do not pre-approve User Content, nor are we able to monitor all User Content. You use the Compensate Services at your own risk. By using the Compensate Services, you may be exposed to User Content that is offensive, indecent, or otherwise contrary to your expectations. You bear the risk regarding the use of User Content related to the Compensate Services.
If you have a dispute with one or more Users, you release us (and our executives, managers, representatives, parent company, subsidiaries, associated companies, and employees) from all liability for claims, demands, and damages of all types resulting from or otherwise connected to such disputes. Compensate shall be entitled but not obliged to participate in disputes concerning interaction in any way.
You must cooperate with Compensate to investigate any suspected illegal, fraudulent, or inappropriate activity, including by allowing Compensate to access any part of your User Account protected by a password.
Compensate reserves the right to inspect, monitor, prohibit, modify, delete, block, or otherwise prevent the availability of User Content at its own discretion, without prior notice, and for any reason. We shall be entitled but not obliged to modify, delete, or refuse to publish User Content.
8.3. Your License with Compensate
9. Fees and Terms of Purchase
9.1. Compensation fees
9.1.1. Bases for the Fees
The amount of the Compensation fee is based on the carbon footprint of a certain product, service, or the Customer’s lifestyle as calculated by Compensate and the applicable price per tonne of carbon dioxide as specified by Compensate. The Monthly Fee is specified on the basis of the Customer’s Carbon Footprint Test and the applicable price per tonne of carbon dioxide as specified by Compensate.
The Compensation fees do not include value-added tax, but Compensate Group reserves the right to add value-added tax to the Compensation fee in accordance with the guidelines of the authorities if the authorities so require. The User shall be liable for paying the value-added tax as shown in the Compensate Services.
9.1.2. Ordering the Monthly Compensation Service
A Carbon Footprint Test must be taken for the first time before ordering the Monthly Compensation Service. You can update the Monthly Fee at any time by first canceling the Carbon Footprint Test that is valid at the time, and the taking a new Carbon Footprint Test.
Your invoicing period is one (1) month from the date when you order the Carbon Footprint Test for the first time, unless the invoicing date differs from the foregoing for reasons such as a rejected payment using your selected means of payment, or if you take the Carbon Footprint Test on a calendar day that does not occur every month. The Foundation shall begin to charge the Customer the updated Monthly Fee as of the date when the Carbon Footprint Test is re-taken. By ordering the Monthly Compensation Service in the Compensate Service, you are expressly requesting the initiation of the service immediately after the order.
9.1.3. Ordering the Monthly Compensation Service via the Mobile App
A Carbon Footprint Test must be taken for the first time before ordering the Monthly Compensation Service. Your invoicing period is one (1) month from the date when you order the Carbon Footprint Test for the first time, unless the invoicing date differs from the foregoing for reasons such as a rejected payment using your selected means of payment, or if you take the Carbon Footprint Test on a calendar day that does not occur every month.
9.1.4 Updating Your Carbon Footprint Test via the Mobile App
If you want to update the Monthly Fee via the Mobile App, you can update it anytime by re-taking the Carbon Footprint Test or any parts of it. Following from your update, the Mobile App will calculate your new Carbon Footprint (hereinafter referred to as the “New Carbon Footprint”). The New Carbon Footprint is effective on the date you retook the test. If the Monthly Fee, as a result of the New Carbon Footprint (hereinafter referred to as the “New Monthly Fee”), is lower than before, the difference shall be applied to subsequent invoices until it is covered and the payment is due again. The difference in the subsequent invoices is called “Prorations”. Thereafter, the New Monthly Fee shall be invoiced. NOTE, HOWEVER, THAT IF YOU CANCEL THE SERVICE BEFORE ALL THE PENDING PRORATIONS HAVE BEEN ACCOUNTED FOR, THEY WILL BE REMOVED. THIS MAY RESULT IN YOU NOT RECEIVING PENDING PRORATIONS.
If, as a result of you retaking the Carbon Footprint Test, the Monthly Fee is higher than before, the subsequent invoice will be higher based on the i) old Carbon Footprint and the days it was effective and ii) the New Carbon Footprint, calculated by the dates it was effective. After the invoice is being settled, the New Monthly Fee shall be invoiced.
The Mobile App allows you to see your up-to-date Carbon Footprint and alter your Carbon Footprint based on your changed habits during the billing cycle. By updating the Monthly Fee via the Mobile App, you are not cancelling the Compensate Service.
When you retake the Carbon Footprint Test via the Mobile App, your invoicing period remains the same as before. This means it is one (1) month from the date when you ordered the Carbon Footprint Test for the first time, unless the invoicing date differs from the reasons specified in the Section 9.1.3. If you use the Mobile App, you can always check the date of the next invoice and its price on Your Subscription. UPDATING THE CARBON FOOTPRINT TEST ON THE MOBILE APP RESULTS IN UPDATING THE CARBON FOOTPRINT ON THE WEBSITE. IF YOU UPDATE THE MONTHLY FEE ON THE MOBILE APP, YOU ARE EXPRESSLY REQUESTING THE UPDATE OF THE MONTHLY FEE ON THE WEBSITE WITHOUT CANCELLING THE COMPENSATION SERVICE. IN CASE OF DEVIATIONS BETWEEN THE SECTION 9.1.2 (ORDERING THE MONTHLY COMPENSATION SERVICE) AND 9.1.4 (UPDATING YOUR CARBON FOOTPRINT TEST VIA THE MOBILE APP) THE SECTION 9.1.4 PREVAILS.
9.1.5. Terms of Payment of Compensation fees
Compensation fees shall be paid using a valid credit card, and the credit card details must be provided when ordering the Compensation Service. Any supplementary fees collected by the credit card issuer, such as credit card fees, may be added to the Compensation fee payable. If it is not possible to charge a fee for reasons such as the expiration of the registered credit card or insufficient funds and if the User does not provide Compensate with valid credit card details, the Foundation shall be entitled to postpone the User’s order until the User has provided valid credit card details. With the exception of the Monthly Fee, the Compensation fee shall be charged to the User’s credit card immediately after the Order. The payment date for the Monthly Fee is the start date of the order period every one (1) month until the order is canceled as specified below. In some cases, the payment date may vary, for example, if the Compensation fee could not be charged due to insufficient funds.
Compensation fees are charged to the User’s credit card. The penalty interest rate for late payment shall be determined in accordance with the Finnish Interest Act. The User shall be liable for all reasonable expenses that Compensate Group incurs in collecting overdue fees.
9.1.6. Right of Cancelation
The User shall be entitled to cancel the Compensation Service within 14 days of placing the order or updating the Carbon Footprint Test unless the Foundation has provided the Compensation Service in full before the moment of cancelation; in this case, there is no right of cancelation.
If you are entitled to cancel the Compensation Service in accordance with the foregoing, you can cancel the Compensation Service by sending us an email at
When you cancel the use of the Compensation Service, we will refund the Compensation fee you have paid into your stated bank account after deducting the price of the Compensation Service that has already been provided. Any refunds shall be settled within 14 days of receipt of a notice of cancelation by email or via your User Account. Any supplementary fees collected by the credit card issuer, such as credit card fees, may be added to the Compensation fee payable.
9.1.7. Purchasing Carbon offsets
The Foundation undertakes to purchase carbon offsets from its selected provider(s) of carbon offset projects. The Foundation undertakes to use the entire Compensation fee for purchasing carbon offsets.
Compensate publishes on its Website the carbon offset certificates for the carbon offsets it purchases on behalf of Users.
9.2. Other Purchases
9.2.1. Virtual Objects and Goods
Certain sections of the Compensate Services, such as the Mobile Apps, may allow you to spend real money on purchasing a limited, personal, and revocable right to use:
Virtual currency, such as virtual money, for use in the Mobile Apps;
Virtual objects within the Mobile Apps (referred to as “Virtual Objects” in combination with “virtual currency”); and
Other goods and services (“Goods”). You can only acquire Virtual Objects from us or our official partners via the Mobile Apps if they are on offer in the Mobile Apps. You cannot acquire Virtual Objects in any other way.
Compensate may manage, regulate, control, alter, or remove Virtual Objects and/or Goods at any time, with or without notice. Compensate shall not be liable to you or to third parties if Compensate decides to exercise its rights.
The transfer of Virtual Objects and Goods is prohibited unless expressly permitted in a Compensate Service. Unless expressly permitted in the relevant Compensate Service, you must not sell, purchase, redeem, or otherwise transfer Virtual Objects or Goods to other persons or parties or attempt any of the foregoing, including to Compensate, another user, or a third party.
ALL PURCHASES AND REDEMPTIONS OF VIRTUAL PRODUCTS ON THE COMPENSATE SERVICE ARE FINAL AND NON-REFUNDABLE, AND THEY CANNOT BE RETURNED OR CANCELED.
The ability to use Virtual Objects on the Compensate Services is a service offered by Compensate, beginning as soon as Compensate has approved your purchase.
You undertake to pay for all of your purchases (including the applicable taxes) and all other purchases made via your User Account. Compensate reserves the right to review and adjust the pricing of products and services offered via the Compensate Service at any time.
YOU UNDERSTAND THAT COMPENSATE DOES NOT NEED TO COMPENSATE YOU FOR PURCHASES FOR ANY REASON AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER RECOMPENSE FOR UNUSED VIRTUAL OBJECTS IF YOUR USER ACCOUNT IS CLOSED.
10. Updates to the Compensate Services
The nature of the Compensate Services is that they are evolving and developing. Compensate may require you to approve updates to the Compensate Services and Mobile Apps installed on your device or computer. You understand that Compensate may update the Compensate Services with or without advance notice. You may occasionally be required to update software released by third parties in order to use the Compensate Services.
11. Limitation of Liability
We endeavor to maintain the functionality of the Compensate Services, but please be aware that we may temporarily or permanently suspend the Compensate Services at any time. We offer the Compensate Services to User as they are described on our Website or other user interfaces, and we do not grant any guarantee that the Compensate Services are suitable for the User’s purposes or that the Compensate Services are error-free and available uninterrupted.
The User understands that various risks are associated with climate compensation. Compensate Group selects the entities providing carbon offsets with care, but it is not responsible for the effectiveness of the Compensation Service. Compensate is solely responsible for ensuring that the Compensation fees it receives are used to purchase carbon offsets.
12. Term and Termination
The Customer may terminate the Monthly Compensation Service order at any time. Following termination, the Monthly Compensation Service shall be in use until the end of the invoicing period that has been paid.
In addition, you can close your User Account at any time. If you are a Customer, closing your User Account will also terminate the Monthly Compensation Service with effect at the end of the invoicing period in progress.
You can terminate the use of the Monthly Compensation Service and/or close your User Account directly if the Compensate Service in question allows this. If you cannot terminate the service or close your account using your User Account on the relevant Compensate Service, you can terminate your Monthly Compensation Service and/or close your User Account by sending an email to
PLEASE NOTE THAT IF YOU CLOSE YOUR USER ACCOUNT IN ONE COMPENSATE SERVICE, IT MAY LEAD TO YOUR USER ACCOUNT BEING CLOSED IN OTHER COMPENSATE SERVICES.
When you close your User Account, you will lose access to your User Account immediately.
All terms and conditions of this Agreement that are intended to survive the termination or expiry of the Agreement shall remain in force.
Compensate may terminate this Agreement or part thereof with immediate effect by issuing written notice at any time. No pending Prorations shall be refunded.
IN ADDITION, COMPENSATE RESERVES THE RIGHT TO ALTER THE COMPENSATE BASE PRICE OR OTHER PRICE PER TONNE OF CARBON DIOXIDE IF THE PRICE OF CARBON OFFSETS RAISES TO THE EXTENT THAT A TRIPLE COMPENSATION AS THE MINIMUM REQUIREMENT IS NO LONGER POSSIBLE TO ACHIEVE, OR IF THE SCIENTIFIC ADVISORY PANEL THE FOUNDATION USES FINDS THE PRICE INSUFFICIENT. THE PRICE CHANGES SHALL BE BASED ON SELECTED CARBON OFFSET PROJECTS, A SUFFICIENT COMPENSATION MULTIPLIER AND AN OVERALL ASSESSMENT OF THE IMPACT OF COMPENSATION. PRICE CHANGES SHALL ALSO AFFECT THE COMPENSATION FEE YOU PAY.
14. Assignment of the Agreement
15. Applicable Law and Dispute Resolution
Please send all notifications, questions, or demands related to the Compensate Services to us:
Compensate Operations Oy